INAMON places insurance companies in a unique competitive
position, differentiated from traditional market players as
illustrated by the value proposition. This in turn enables them to
offer unprecedented levels of value and service to their
customers.
Customer Value
- No need to use a call centre. It isn't really a personal
service anyway, and many people are finding it frustrating and
annoying
- Lets the customers manage their policies at the time that suits
them
- One central repository for all the policy documents
Shareholder Value
- By letting the customers self-serve we are removing the need
for a large call centre, and thus enabling large cost savings
- All documents can be sent electronically thus saving on print
and fulfilment costs, and at the same time have a green
profile
- Enable larger product diversity without the need to train an
entire call centre