Inamon offers a host of support functions such as the ones
described below.
Task Management
- Inamon has a comprehensive general task management framework,
ensuring all jobs and tasks are performed at the appropriate
time
- Tasks can be triggered from anywhere within the system, for
example; predefined tasks for specific claims types, claim case
types, claimed item types, from the accounts reminder system for
manual intervention or from the policy renewal system for review
and customer contact etc
- Task templates can be created for automatic creation holding
specific task information
- Tasks are allocated to individual people or departments / work
groups
- Managers can allocate due tasks to individual employees within
the managers department, or as authorisation has been
specified
- Managers can transfer authorisation to other individuals in
case of holidays etc
- Backup managers can be specified to cover for illness
etc
Job Scheduling
- Inamon has a job scheduling framework enabling the execution of
jobs that need run at specific times, e.g. hourly, daily, weekly,
monthly, annually etc.
- Job Actions are packaged into Job Groups in Inamon which helps
to ensure sequencing and reporting. An example could be an
overnight run including renewals, account reminders, bordereau
production etc.
- The Windows Task Scheduler picks up the Job Groups and executes
them at the appropriate time.
- The Job report is emailed to a designated user with information
from the individual actions, e.g. containing successful and failed
items.
- The individual Job Actions can contain automatic arguments,
e.g. to ensure that a report is executed monthly for the previous
month.
- A Job Action can execute stored procedures, Inamon core
business layer functions or site specific functions.
Menu control
- Inamon's menu system can be structured exactly as required by
the implementation.
- It is closely linked to the user access control, and only those
menu items that the individual user has access to will be seen by
the user.
- External partners, such as agents, can have individual menu
structures.
- Menus can be used in customer facing pages with full control
over access.
Site Plug-Ins
- It is possible to plug in specific site functionality in a very
controlled manner throughout the system, without changing the core
application. This ensures easy maintenance and easy upgrades to new
versions.
- Plug-Ins are controlled by the framework and can be easily
enabled and disabled.
Calendar functionality
- The calendar functionality helps to know work days, bank
days etc. For example when sending payments to clearing
facilities, we may need to know the number of bank days before
payments can be confirmed.
- Multiple calendars can be set up, and one calendar can inherit
another calendar.
Settings
- There are multiple site settings available, and the site will
be able to use the settings functionality to add further settings
for future flexibility.